How to speak with someone specifically in billing?
As a past employee, I am aware that the customer support you receive is only as helpful as the training the individual gets and is usually not the fault of the person with whom you are speaking. I have a very apparent discrepancy in billing in which I was overcharged, but should have received credits. I talked to an individual who was helpful and applied one, but it was non-specific and should have been more. After my bill generated (electronically) yesterday, I recognized the root of the problem. However, it is most likely that a general customer support agent will not understand the issue or know how to adjust my account. How does one reach an employee that works only and precisely in billing?