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How to Fix Incorrect Bill

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How to Fix Incorrect Bill

Hello,

 

I have tried the Chat and tried to schedule a time to speak with an agent. I am finding that quite impossible for some reason as the chat prevents me from speaking with a rep  or schedule a phone call (it's been going on for this entire week). So, please explain to me how to fix the incorrect charges to my account.

 

I have received emails that I returned the cable box and the old internet router. I have successfully installed the new router. However, I am being charged for cable and a cable box that I am no longer using.  In addition, I have received emails of the new plan I am under. But it does not reflect on my upcoming monthly bill. Fix it.