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How do I get my early termination fee waived? We moved on government orders.

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How do I get my early termination fee waived? We moved on government orders.

I was charged an early termination fee of $200 when I cancelled my account on 2/5/18.  The reason for the termination is my family moved on official U.S. government travel orders.  How do I get the fee waived?

Expert

Re: How do I get my early termination fee waived? We moved on government orders.


wrote:

I was charged an early termination fee of $200 when I cancelled my account on 2/5/18.  The reason for the termination is my family moved on official U.S. government travel orders.  How do I get the fee waived?


You will have to take your orders to a Comcast store and have them reverse the charge.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Official Employee

Re: How do I get my early termination fee waived? We moved on government orders.

Hello afpoe, the information Again provided is correct. You would need to take the orders into your local XFINITY store.