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How do I escalate a billing issue?

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How do I escalate a billing issue?

There was a mistake in my bill last month. When I first talked to an agent about this mistake, they acknowledged there was a mistake and told me they would credit my account.  They did, however by the wrong amount. The second time I talked to an agent, they also acknowledged the mistake but then refused to credit the correct amount. It's pretty clear to me this is not the way this situation should be handled and I would like to escalate it.  How do I go about doing this?


Official Employee

Re: How do I escalate a billing issue?

Hi there, WayneDH. 


I can help take a look into your account and see what is going on with that credit. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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