Community Forum

How an I change my services its too much to pay?

Regular Visitor

How an I change my services its too much to pay?

The plan I have is not working for me. Is there another plan that does not cost to much.

Official Employee

Re: How an I change my services its too much to pay?

Hello.I can assist you with an account review to see if there are any plans available that may better suit your needs. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 

Frequent Visitor

Re: How an I change my services its too much to pay?

Call and ask for Customer retention, I think they changed the name to Customer Loyalty, but they can offer you the best rates. They have the ability to offer you rates that are better than the ones offered by regular agents. They've helped me a number of times when my bill has gotten out of control. Be sure to set up a reminder for yourself around the time your old plan expires, and be sure to contact them before your plan expires to avoid sticker shock when your bill suddenly shootss up. I now set a reminder in my phone calendar, because I was stunned when my bill skyrocketed years ago when my plan expired.