Hello, thank you for taking the time to reach out to us. I hope you and your family are doing well and staying safe! I completely understand your interest in receiving a credit for the time you were without service and please rest assured, you have reached the right place! I can review the account and look into that credit request for you. Please send us a private message with your full name and complete service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". I look forward to hearing from you soon.