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Houston winter storm outage

Regular Visitor

Houston winter storm outage

Hi, how can I get a credit for the days I had no service it was from 2/15/2021 to 2/17/2021 ?
Official Employee

Re: Houston winter storm outage

Hello, thank you for taking the time to reach out to us. I hope you and your family are doing well and staying safe! I completely understand your interest in receiving a credit for the time you were without service and please rest assured, you have reached the right place! I can review the account and look into that credit request for you. Please send us a private message with your full name and complete service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message". I look forward to hearing from you soon. 

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