Wow, that's really not normal You seem to have the patience of a saint
Thank you for visiting the forums!
I've asked an employee to assist you. You should expect a reply in this thread.
Hello @Baossome, thanks for reaching out and I offer my deepest apologies with your onboarding experience with us. I would be more than happy to further assist you with this! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".