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HD fee charge in error

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HD fee charge in error

You have billed my account for HD tv in error for April and May in the amount of $10.00. My term agreement waived the HD fee for 24 months and does not expire until June 30, 2019. Please correct these errors immediately.

<EDITED for violating Forum Guidelines - Posting Personal Information>

 

Official Employee

Re: HD fee charge in error

Hello clawshe123. We appreciate you visiting and posting on the Xfinity Forums. I can assist with reviewing your account charges, and the agreement details for your current offer. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.

 

Please refrain from posting personal information in the public forums, as doing so is a violation of Xfinity Forum Guidelines, and  puts your personal information at risk.

 


 


I am an Official Comcast Employee.
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Official Employee

Re: HD fee charge in error

Hi clawshe123. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!