Last week, my 2-yr HD Preferred Plus XF Triple Play contract expired. So, I went to my local Xfinity store and purchased the 2-yr HD Premier XF Triple Play. I was told that I would be able to access the written agreement online under My Account.
When I purchased the package, the store rep said it was for 2-yrs at $159.99/month, and the 3rd year would be guaranteed at $184.99/month. (There would be no early termination fee after 2 years, so I could purchase a different package if a better price was offered during the third year). Along with the standard features - Digital Premier w/ DVR Service, HD Tech Fee, Blast, Unlimited Voice - the premium channels included HBO, Starz, TMC, Cinemax and Showtime.
Here are my issues:
Comcast has managed to turn what had been a positive experience into an unsatisfying one. I left the Xfinity store after the first visit feeling pretty good. After all, I actually lowered my bill by about $15/month and got a couple of extra premium channels! However, after a 20-30 minute phone call with the rep at the 800 number (about my agreement) and an additional trip to the local Xfinity store (to shake a written agreement out of them), I still don't have a proper written contract in my possession.
I'm probably wasting my time (again) by posting this comment. But I see that Comcast reps do monitor and reply on these boards, so I'm hopeful a rep will take up my issue...
FYI: I should've noted that I've already received my first bill which reflects this new package. The bundle description on the bill is:
HD Premier 03/08 - 04/07
Includes Digital Premier With 1st TV Box And Remote, DVR Service, HD Technology Fee, Streampix, Blast! Internet And Voice Unlimited
Again, my previous bills ALWAYS reflected the premium channels I was receiving as part of the HD Preferred package.