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Furious! Incorrect billing, poor customer service

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Furious! Incorrect billing, poor customer service

I renegotiated a new contract going from a quad package to a duo. It took 3 calls and an escalation to a manager to settle. The agreed to bill was to total $181.39, online account shows $195.08, emailed bill shows $320. The manager said the system would catch up, not to worry. It has not. I emailed the ecare escalation team. They responded saying they were investigating 8498 35 021 0470275 . Nothing, a week goes by, I email, they say they need my address to confirm account. I reply. Week goes by, I email, they say message was garbled, need zip code. I respond, a week goes by, I email....then wait. Today I get a lame email saying this and that excuse for the delay but that I need to pay the $320 as they cannot make adjustment after bill was sent. Not only was it sent with wrong amount, not $181, it was higher than the bill i had before I negotiated a change! Case 8498 35 021 0470275