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Fraudulent Collections

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Fraudulent Collections

I received a letter from Credit Collection Services saying I owe $4k+ from Xfinity Mobile. I only have Internet (and limited TV), and my account is current. I have Verizon Mobile. I called the 800-number and but can’t get to an agent. The collection has hit my Credit Report with my credit score plummeting. Help!

Alex Baranda
Official Employee

Re: Fraudulent Collections

Hello, abaranda. Welcome to the Xfinity Forums!

We take these matters very seriously and I'm glad you reached out to us for guidance. Please go to to submit a claim or call the Customer Security Assurance ID Theft team at 888-565-4329 as soon as possible. These teams will be able to help you get this taken care of quickly. 

I am an Official Comcast Employee.
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