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Finding Customer retention at Comcast/Xfinity

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Finding Customer retention at Comcast/Xfinity

A year ago I was promised that my monthly triple-play would not go up and would stay the same for the next two years.  However, I found out this month, a credit towards my DVR magically disappeared.  I was told that regular customer service could not help me - the DVR credit was only for one year - but given a non-working number for customer retention.  Can someone from Customer retention please contact me.  I already spent fifteen minutes IM'ing today with someone who was a complete waste of my time, because they were of no help!


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Official Employee

Re: Finding Customer retention at Comcast/Xfinity

Hello Mtgman60. It sounds like you had a discount offer for the DVR separate from your actual bundled services, that has expired. I can assist with reviewing your account for any additional savings that may be available. I'll just need to access your account. Please send me a private message and include your full name, service address, and account number so I can assist you.