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Final bill sent to wrong address then collections

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Final bill sent to wrong address then collections

I stopped service and was told that the final bill would be sent to my new address.... an address that I started Comcast service at again. The final bill never came and I found out that it was sent to a wrong address.  An address that I never lived at.  I come to find out this account that I closed and was waiting for the last bill to show up at my new address was sent to collections. I paid Comcast directly after finding out about their mistake with my address. The collections agency is listed on my credit report for a collections account even though I never dealt with them. 

How can Comcast help me remove this from my credit reports?