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Final Bill

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Final Bill

How and when can I get a written final bill?!?!

My online account shows a credit, but when I chatted with a representative, they tell me I owe a balance but refuse to give me a written bill. When trying to pay online, it only shows a credit on my account, and not the final amount I owe, how can I pay when I have a credit?

 

Anyone else have this problem?

 

As usual, its imposible to get a straight answer from comcast!