Greetings, Nelizabeth! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I certainly understand wanting to know what the extra charges are about when it comes to the bill. Since you recently changed from a package that has TV you are most likely seeing a proration between the old package and the new package. I can certainly look further into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you with getting the internet back up and running at the right speed, Nelizabeth. If you ever need further assistance don't hesitate to reach out to us.