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Fees waived?

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Fees waived?

I had a few fees on my account. The other day I spoke with someone who said some of them could definitely be waived for me. I was driving and had to call back - today when I called back I spoke with someone who told me I can’t get any fees waived and the person who told me that will be getting coached for telling me that ... can someone tell me if I can get late fees waived or not I’m trying to catch up on my bill and waiving the fees really would help me out
Official Employee

Re: Fees waived?

Hi there, Harrisonwife. I can double check into the notes on your account to see what happened. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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