Community Forum

Feb. 1st charge of $20.09 for on demand purchase

New Poster

Feb. 1st charge of $20.09 for on demand purchase

Why was this charge made, for what?

New Poster

Re: Feb. 1st charge of $20.09 for on demand purchase

why  was this charged?

New Poster

Re: Feb. 1st charge of $20.09 for on demand purchase

I do not use on demand for anything. This charge is incorrect. Please reply.  Elaine Shreve

Gold Problem Solver

Re: Feb. 1st charge of $20.09 for on demand purchase

If an employee doesn't help you here in the Forums, contact one of their Billing reps and have them reverse the charge. Call them at the phone number on your bill or 1-800-Comcast, chat with them using the "Billing" option at https://support.xfinity.com/chat, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.