I would just like to know why I have a reconnect charge on my bill when it was never turned off, I watch a lot of tv and never seen it off. Plus this reconnection fee is on AFTER bill was paid. Just wondering if this is going to be a monthly practice now. I know that I pay late, I cant pay until I get money. Bill is so high now that I cant pay ahead.Every time that I call they keep pushing for me to upgrade. So tired of them constantly saying how they care- please stop insulting me with lies. Just explain to me how I have to pay for shut-off and reconnect fees when it did not happen and why it was after bill paid?