I am a new customer and I am using a modem left by the previous tenant. I have not rented any equipments from xfinity, but I am billed for a rental modem. Is this a mistake? Can I buy my own modem, which would be cheaper than paying a monthly rental?
@Shamw wrote: ... I am using a modem left by the previous tenant. ...
What is the model number? Does it have a Comcast or Xfinity badge?
Modem or gateway rental is around $13/month.
Maybe. Since you are using a Comcast supplied modem left behind from the previous tenants, you may have to pay to use it. I am surprised that it even is working on your account. You can find a List of XFINITY Compatible Modems