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Extra equipment rental

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New Poster

Extra equipment rental

I am a new customer and I am using a modem left by the previous tenant. I have not rented any equipments from xfinity, but I am billed for a rental modem. Is this a mistake? Can I buy my own modem, which would be cheaper than paying a monthly rental? 

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Diamond Problem Solver

Re: Extra equipment rental

You can rent your own, as soon as you activated the previous tenants modem it’s on your account

I am a Retired Official Comcast Employee
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Gold Problem Solver

Re: Extra equipment rental


@Shamw wrote: ... I am using a modem left by the previous tenant. ...

What is the model number? Does it have a Comcast or Xfinity badge?

 

Also, see https://www.xfinity.com/support/articles/list-of-approved-cable-modems.

 

Modem or gateway rental is around $13/month.

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New Poster

Re: Extra equipment rental

Maybe. Since you are using a Comcast supplied modem left behind from the previous tenants, you may have to pay to use it. I am surprised that it even is working on your account. You can find a List of XFINITY Compatible Modems