Community Forum

Extra charge of my bill

New Poster

Extra charge of my bill

I got a mail from you guys, there is an extra charge about 'Speed increase performance pro internet', 15 bucks. 

 

Go to my Xfinity plan, my current service plan is 54.99/mo now, and additional service is already included. I don't know why you guys charge me 81.95 dollars which includes speed increase performance pro stuff.

 

Please explain to me clearly and fix it.

 

Thank you.

Thank you.

New Poster

Re: Extra charge of my bill

Same here. The only honest answer from Xfinity is "price gouge" ... and since they won't give that answer, I don't expect one.

Regular Visitor

Re: Extra charge of my bill

I can't beleive that they have figured out a way to raise our rates, even when locked in to a 24 month service contract.  They are better than the government!  Isn't it about time that this service should be billed on useage, like natural gas and electric.  The Public Utilities Commission really needs to get involved to curb their hungry appetite. People only use it for a couple of hours a day, and they charge for 24 hours.