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Extension on payment

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New Poster

Extension on payment

Need extension been in hospital just returning to work. Trying to catch up on bills. Will pay as soon as I get my check and catch up on rent.
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Frequent Visitor

Re: Extension on payment

 comcast doesnt  put the extensions on manually any longer  if you are eligible you will have the option  via xfinity .com or my accoun tapp you can schedule a payment  or  by calling 8002662278 and it will let you know the amount that needs to be paid and if you are eligible  hope this helps you no longer  need an agent to do foer you its all self service options

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Expert

Re: Extension on payment

@ladytina18 

 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

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Official Employee

Re: Extension on payment

Hello @ladytina18, thanks for reaching out to our Forums! I'm sorry to hear about you being in the hospital and we definitely want to work with you in any way we can. I would absolutely love to see what options we have and further assist you with this. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!