comcast doesnt put the extensions on manually any longer if you are eligible you will have the option via xfinity .com or my accoun tapp you can schedule a payment or by calling 8002662278 and it will let you know the amount that needs to be paid and if you are eligible hope this helps you no longer need an agent to do foer you its all self service options
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Hello @ladytina18, thanks for reaching out to our Forums! I'm sorry to hear about you being in the hospital and we definitely want to work with you in any way we can. I would absolutely love to see what options we have and further assist you with this. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".