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Expiring Promotional Packages

Contributor

Expiring Promotional Packages

I'm just curious to see if anyone has had any luck extending (not lowering) a promotional package (not a new customer promotion).  I've reached the end of a 2-year HD Complete package.  I called today and was informed that if I take no action, it will go up $25 per month, or I could switch into a new promotion.  However, the new promotion is still $10 more per month for 12 months (no commitment), at which point it increases to the full $25.  If I chose a 24-month commitment, then I can lock in that $10 more per month for the 24 months.  Complicating matters is my promotion timeframe doesn't line up with my billing cycle, so I'm already caught in promotional -package-purgatory for a few days.  While the $10 isn't a huge hit, that new pricing represents $45 per month more than what I could get by switching (for comparable equipment).  That's more than $1,000 over the course of a 24-month agreement!  Any tips or advice would be greatly appreciated!

Official Employee

Re: Expiring Promotional Packages

Hi BU_Bulldog. I can assist you with an account review to see what offers similar to yours might be available. To get started, please send me a private message and include your full name, service address, and account number so I can assist you. 

Contributor

Re: Expiring Promotional Packages

Thank you for replying.  Although I am just seeing this now, I was able to resolve my question directly with the customer support team.

Official Employee

Re: Expiring Promotional Packages

Thank you for this update, if you need any further help going forward please reach out to us, we are always here to assist. Have a great night.