I became an Xfinity customer in March of this and have genuinely enjoyed Comcast ,until now.
I contacted Xfinity about moving my service to a new address only to find out they do not service my new home area. About a month after being forced to cancel, I receive a bill for $170 early termination fee - WHAT? How is it my fault Xfinity doesn't have service in my new residential area?
I called and spoke with a customer service rep asking the fee be removed. She refused to waive the fee and told me, "it was my decision to move, not Comcasts.
Needless to say , that situation infuriated me. I would have switched back to Comcast the second they expand into my area, but after this I think I can say I'm done with Comcast. Leaving customers to pay for a service that they can not physically provide is just crazy.
You're the one that moved into an area that Comcast doesn't service, probably because of franchising agreements; Comcast does not cover 100% of the U.S.. Since you are in a contract, you are the one that effectively broke the contract, not Comcast. The ETF is valid.