Xfinity plant
Community Forum
Xfinity globe

Early Termination Fee

New Poster

Early Termination Fee

I have moved from Illinois to Arizona where Comcast does NOT provide service. When I cancelled my account and returned my equiptment the rep did not notify me I would be charged early termination fee. This is a shady business practice. While I know there is a ETF no one states that if you move to a state (due to job transfer) that Comcast does not provide service you will be charged. I will be taking this to all the Chicago news stations to WARN people of this shady practice. And try calling the off shore call center............. hah!

Admin1

Re: Early Termination Fee

Hi eileenfrage -- We have it written into each contract that if you disconnect all of your services during your term agreement that an early termination fee applies. Please see the section for Early Termination Fee:

 

  • Early Termination Fee
    • 1. Subject to Section A above, you will be charged an early termination fee if you disconnect your Xfinity TV, Xfinity Internet, Xfinity Voice, and Xfinity Home Services during the term of this Agreement.