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EZ Enroll $50 Prepay with Auto Pay Set up

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EZ Enroll $50 Prepay with Auto Pay Set up

Good morning,

I sign up the internet service via retail store at Lynnwood, WA.  At the time, rep gave me three option, 1) Credit check with SSN, 2) $100 deposit without credit check, 3) $50 prepay with Auto Pay setup without deposit without credit check.  


I choose option 3 and paid $50 prepay on the day that I sign up the service.  My service just started this Wednesday and I am seeing $100 deposit charge in my billing.  


I try to resolve this issue through chatting yesterday, but the chat rep keep insisting that deposit must be made, and it can not be undone.  


So, I went to retail store and raised the issue, and retail rep is telling me that my $50 prepay will be applied next billing after this month's charge is confirmed.


As of right now, my bill is $100 because of the deposit that was not suppose to be there.  


Am I enrolled in EZ Enroll?  I do not want any deposit.  I made my $50 prepay with Auto payment setup as requested, yet I see $100 deposit charged to my account.  Can this be fixed?

Bronze Problem Solver

Re: EZ Enroll $50 Prepay with Auto Pay Set up

Hello, I can assist you further from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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