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ETF Waiver for Harvey victims

New Poster

ETF Waiver for Harvey victims

Shortly after Hurricane Harvey, I was told by a Comcast rep that early termination fees would be waived if our house was damaged. Ours was damaged badly enough that we had to sell it to a contractor and sustain a huge loss and move. Now when I call to close the contract I'm told I will have to complete the contract. Did Comcast decide to not support the victims of Harvey?
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Official Employee

Re: ETF Waiver for Harvey victims

 

Hello cwhite010, I am happy to address you concerns. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

New Poster

Re: ETF Waiver for Harvey victims

I spoke today with another rep and I believe we got it straightened out.
Thanks for the reply
Official Employee

Re: ETF Waiver for Harvey victims

You're welcome, I am glad that we were able to get this taken care of for you. Have a good day.