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Downgrading Services for existing customers - website has error message

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Regular Visitor

Downgrading Services for existing customers - website has error message

Hi

 

Like many, i am looking to downgrade my services as a long-time, loyal customer.  When i go to the website, i see an error message saying i need to contact someone via phone.  In doing so, i found that I get connecte to Customer Service but really need to talk to Customer Solutions group.  So far, i have not had any luck getting though the system...

 

We are trying to get a handle on expenses and need this to happen very soon.  Is there a process to complete this?

 

Thanks

The7Paiges

Contributor

Re: Downgrading Services for existing customers - website has error message

I’d like to downgrade my services as well, didn’t know it’s so hard to do evidently.