I would like to downgrade my service because it is costing to much to continue at this time. I have not been able to find anything on the website to allow me to change this only to "upgrade"
Can I downgrade my service to reduce my bill or start any promotional offers or loyal customer offers?
Yes, you can. I have done it in the past, and recently cut out Cinemax and the sports package when they jacked up the rates. The easiest way is to do it yourself online through the My Account app or your account on the website.