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Downgrade Phone

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Downgrade Phone

I need to downgrade my phone service. I was told through Chat I couldn't do that with them and needed to call. I work 14 hour days and can't make personal calls at work, so sitting on hold isn't an option for me. The chat agent recommended I try the forums. Can someone help?

Official Employee

Re: Downgrade Phone

Hello, jennifergoff723. I can look into helping out with your phone number.

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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