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Double charge

New Poster

Double charge

Hi there. I was charged twice for this month. I got an email on the 5th saying that due to an error on your end, you were not able to process payment. And then, on the 8th, I got another email saying payment was processed. HOWEVER, only credit card statement, I was charged on both dates—and both IDENTICAL charges went through. I would like this refunded ASAP.
Official Employee

Re: Double charge

Hi Ksaluser, I can review these charges for you. Could you please send me a private message with your account information (name on account, address and account number).


Thank you