Community Forum

Disputed Charge

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New Poster

Disputed Charge

I got charged for the movie the photographer on June 26th. The cost was 5.99. The problem is that I never saw the move. There was some type of technical difficulty, so I never was able to see the move. Yet I was charged. Please remove the 5.99 charge. I shouldn't be charged for a movie I never saw.

Thank you

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New Poster

Charge Dispute

How soon can I expect for someone to correct this problem of removing the charge that isn't warranted?

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Official Employee

Re: Charge Dispute

Hi there. I can take care of this now for you. Please send me a PM with ypur first and last name. We will go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

Thank you.


I am an Official Comcast Employee.
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