Helloo @Kaitlinclark10, we appreciate you reaching out about your billing and service concerns. We truly appreciate you being a Comcast customer and I would love to keep it that way. I can definitely further look into this for you! Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@Kaitlinclark10, I did not receive a private message from you or hear back from you on here, so I will be locking this thread. Please send me a private message, if you still need assistance with this service & billing concern. Please create a new Public Post if you need assistance with any new issues or concerns. Thank you and we appreciate you being the best part of Comcast.