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Deleting On Demand Purchase

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Deleting On Demand Purchase

     Somehow and unwillingly I purchased  On Demand's Great British Baking Show for $13.99.  I've been trying to reach someone or some way that will let me delete that purchase.  I've failed every time.

     Please let me know how I can cancel it on my current invoice.

     Thank you.

Gold Problem Solver

Re: Deleting On Demand Purchase

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the https://www.xfinity.com/support/contact-us/ options, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing adjusted, consider setting up a Purchase Pin on each of your cable boxes/DVRs, and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Deleting On Demand Purchase

Greetings Wmitchell910,! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear this accidental purchase ended up on your bill. If you are still needing help with this, I would like to see what I can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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