Community Forum

Customer service

New Poster

Customer service

I have been a Comcast/xfinity customer for over 5 years. Lately I have been experiencing issues with my equipment and for the past 2 months I’ve had to be without cable for those reasons, and reasons out of my control. I spoke to an technician today’ trying to resolve my issue after being transferred from the billing department as they saw there were technical issues. They technican began to tell me I needed to make a payment. I’ve always paid my bill a certain time of the month and have never had issues with my service being interrupted for non payment. I was very upset the fact a tech was trying to discuss my bill. Well after my a while when he realized there was a technical issue he made an appointment for the technician to come out. Here I am once again with out cable because of technical issues. This is getting ridiculous, if I have defected equipment it should have bee. Replaced. I’m tired of paying for a service that’s always interrupted at the carrier fault.