My sole prop business has taken a huge hit due to the COVID19 lockdown, nearly closed the doors forever. As a result I had a gap in earnings. I called Comcast to say that my payment would be 4 days late this month as I just had income resume. The agent requested my debit card number. I repeatedly asked "are you scheduling an automated payment? I do not want an automated payment, I wish to pay through the My Account app as usual. I am simply notifying you of the situation and when I will pay.". THREE TIMES he stated "no, this is for the records, it is not an automatic payment." Guess what? AN AUTOMATIC PAYMENT WAS MADE AGAINST THAT CARD. Thank Godalmighty I didn't trust your agent and put money against that card account yesterday when the check arrived. This is unacceptable, Comcast. In this time of government mandated financial uncertainty, the fact that I am sacrificing other things like medical insurance to keep paying you (as are many other small business owners) means that I deserve better than outright lies from your staff.