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Currently being charged but my services have been canceled.

Regular Visitor

Currently being charged but my services have been canceled.

Greetings Comcast,

I recently moved out of the country and had to cancel my services at the beginning of this month. My account however was still charged for this month even though my services do not exist. I have been a loyal comcast owner for some time. I dont understand why im being charged, if support could please reach me and take this charge off my account that would be greatly appreciated.

 

Thanks,

Mitch

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Regular Visitor

Re: Currently being charged but my services have been canceled.

Hello Xfinity looking to get an answer please.

 

Thanks,

Mitch

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Regular Visitor

Re: Currently being charged but my services have been canceled.

Can support please take a look at this issue!

 

Thanks,

Mitch

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New Poster

Re: Currently being charged but my services have been canceled.

That's what these companies do. They hope you don't see it and pay for the service anyway. 

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Regular Visitor

Re: Currently being charged but my services have been canceled.

Looking for help! Please

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Expert

Re: Currently being charged but my services have been canceled.


@MitchelFo wrote:

Greetings Comcast,

I recently moved out of the country and had to cancel my services at the beginning of this month. My account however was still charged for this month even though my services do not exist. I have been a loyal comcast owner for some time. I dont understand why im being charged, if support could please reach me and take this charge off my account that would be greatly appreciated.

 

Thanks,

Mitch


Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.


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Official Employee

Re: Currently being charged but my services have been canceled.

Hello Mitch, thank you for reaching out here and posting on our community forums.  I understand you concern with your recently disconnected account and would like to review further with you.  Please send us a private message with your full name to begin.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!