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What does credits added to my account mean?

Official Employee

Re: Credit

Hi MookTHeFook, 


Receiving a credit on your account means that there was a monetary adjustment made to your account from us. This could be due to a change of services, overpayment, returning equipment, or other reasons. If you need an explanation of a credit you may have received on your account and why I can provide that info in a private message. 


To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.