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Credit on account that is terminated

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Frequent Visitor

Credit on account that is terminated

I have a credit balance of $147.50. Equipment was returned  on 3/9/20 via UPS store. Can you please check my account as to when I expect a check? Statement says 30 days after Xfinity receives the equipment. Giving Xfinity benefit  of the doubt they received equipment by 3/15/20. Today is April 21, 2020 and still no check. I look forward to your response.

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New Poster

Re: Credit on account that is terminated

I was told I had a credit for ending service due to a move and now they're trying to TAKE a payment! 

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New Poster

Re: Credit on account that is terminated

The robot says I don't have a credit and when I try to look at my final bill, it says "restricted area". This company doesn't just have bad customer service, it has NO customer service!

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Official Employee

Re: Credit on account that is terminated

Hello all, I'd be happy to provide an update on your refund. To get the ball rolling on this please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Credit on account that is terminated

Patricia Weber is my full name. 

 

Please confirm method of reimbursement. As I stated in the Forum, the text I received from an "Xfinity agent" said I would get the entire amount back which was $37.81 and would be expedited. That was close to (2) weeks ago! Additionally, the agent assured me my account was closed. I never received my refund AND I received an email from Xfinity on 6/24/20 (see screenshot below) advising my bill for period May 24 - June 23 is $20.68 AND will be auto charged to my VISA on 7/14!!!!! WHERE IS THE DISCONNECT???? WHY IS MY ACCOUNT STILL ACTIVE????? I need a confirmation from XFINITY that my refund of $37.81 has been processed and when I will receive that, as well as, disabling and closing my account, AND the additional $20.68 has been removed. Today is June 30, 2020 at 11:59AM ET. I await your prompt response. 

Your statement is ready

Your account statement for the May 24 - Jun 23 billing cycle is ready. Your bill this month is $20.68 and will be automatically charged on Jul 14 to your Visa on file. Or, you can make a one-time payment early, before your auto-pay date.

For more details on your statement, visit the Billing section of My Account."


 View Your Statement