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Coronavirus

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Coronavirus

Is Xfinity suspending payment for washington people impacted
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Diamond Problem Solver

Re: Coronavirus

No but this is what they are doing, if you need assistance with billing, talk to customer service
https://forums.xfinity.com/t5/Customer-Service/Comprehensive-COVID-19-Response-to-Help-Keep-American...

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Official Employee

Re: Coronavirus


@Terence2 wrote:
Is Xfinity suspending payment for washington people impacted

Thanks for being a Comcast  customer. A full list of our response to the current situationn is available at the link below: 

 

 https:/wwwwxfinityy.com/prepare

 

We know your Xfinity service is critical at this time and we want to make sure you remain connected. If you have been impacted by quarantines or closures and need more time to pay your bill for Xfinity TV, Internet, Home or home phone services:

  • Log into xfinity.commyaccountt
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can ask the Xfinity Assistant. Or, report an issueonlinee if you believe your payment was misapplied (or is missing).

 

 

Hang in there.   


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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