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Contract with Customer Loyalty not reflected in subsequent 2 billing cycles

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Contract with Customer Loyalty not reflected in subsequent 2 billing cycles

Let me know what information you need from me to PLEASE HELP.

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Re: Contract with Customer Loyalty not reflected in subsequent 2 billing cycles


@N_A_S wrote:

Let me know what information you need from me to PLEASE HELP.


It would be helpful if you told us more about what is going on - leaving out any personl details.


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Re: Contract with Customer Loyalty not reflected in subsequent 2 billing cycles

I've been a Comcast customer since the 90’s .  We appreciate the great service from Comcast/Xfinity.

 

On March 26 I spoke by phone with your Customer Loyalty Department, we agreed on a new 2 year contract (see order number 1000753949672085), which was about $20 reduction to our monthly billing.

 

On April 23, 2020, we got charged the same old amount ($20 more than what was agreed upon).   

 

On April 23 I chatted with Ms.  ------  of your customer loyalty Department to report the billing issue.  (I saved the text of the whole 4 hours chat).  Below are quotes from Ms.  ------ :

 

“Yes, sure. Let me apply one time credit of $20 on your account.”

Ms 12:11:42

 

"Your bill will be $224.14/mo"

Ms 12:03:25 PM

that includes all fees and taxes and equipment?

12:03:52 PM

 

"Yes, that is correct."

Ms 12:04:41 PM

and the new agreement is for 1 or 2 years?

12:05:13 PM

 

"Yes, the new deal is good for 2 years."

Ms 12:06:01 PM

 

However, it looks like our next bill (scheduled payment on May 23) will be again $20 more than what was agreed upon (this is based based on Email from Xfinity).

 

I appreciate your help Again