Let me know what information you need from me to PLEASE HELP.
It would be helpful if you told us more about what is going on - leaving out any personl details.
I've been a Comcast customer since the 90’s . We appreciate the great service from Comcast/Xfinity.
On March 26 I spoke by phone with your Customer Loyalty Department, we agreed on a new 2 year contract (see order number 1000753949672085), which was about $20 reduction to our monthly billing.
On April 23, 2020, we got charged the same old amount ($20 more than what was agreed upon).
On April 23 I chatted with Ms. ------ of your customer loyalty Department to report the billing issue. (I saved the text of the whole 4 hours chat). Below are quotes from Ms. ------ :
“Yes, sure. Let me apply one time credit of $20 on your account.”
"Your bill will be $224.14/mo"
Ms 12:03:25 PM
that includes all fees and taxes and equipment?
"Yes, that is correct."
Ms 12:04:41 PM
and the new agreement is for 1 or 2 years?
"Yes, the new deal is good for 2 years."
Ms 12:06:01 PM
However, it looks like our next bill (scheduled payment on May 23) will be again $20 more than what was agreed upon (this is based based on Email from Xfinity).
I appreciate your help Again