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Constant service outages

New Poster

Constant service outages

Hello,
I keep having service outages and interruptions when we buy pay per views as well when we really want to watch live sports.
After contacting support multiple times and having the same response is there any way to get out of our contract? Because we have been paying on time our full bill and we are not receiving our service. It keeps going out for hours till even the next day. If your service reps cannot help what is the point of keeping this contract.
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Expert

Re: Constant service outages


RubenDflores wrote:
Hello,
I keep having service outages and interruptions when we buy pay per views as well when we really want to watch live sports.
After contacting support multiple times and having the same response is there any way to get out of our contract? Because we have been paying on time our full bill and we are not receiving our service. It keeps going out for hours till even the next day. If your service reps cannot help what is the point of keeping this contract.

What is the "same response"?  Have you requested a tech to come check things out?



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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New Poster

Re: Constant service outages

If you ask them to “come check it out” then they charge you for their visit even though it was THEIR problem..Don’t pay them almost $100 to come visit because you’ll still have the same HORRIBLE customer service and professionalism from this company..