Community Forum

Confirmation of Promotion Extension

Regular Visitor

Confirmation of Promotion Extension



I recently spoke to one of your agents online and I would just like to confirm whether my promotional rate for internet-only have been extended to the following year. My promotional price is set to end on 11/28/19, so I asked the agent to extend another 12-month promotion on the expiration date. The online agent was able to do that and extended it. However, I received an e-mail saying the following bill will be $65.95/month, where it should be $29.99/month. I would just like to receive confirmation from another agent that the promotion will be extended for another year on 11/28/19.