I have subscribed to xfinity internet from the 1st of March as I moved to my new apartment on that date. I had set up my subscription and ordered my starter kit in the middle of February to get internet access in my new apartment.
I had called Xfinity support to ensure that I will be charged for the service from 1st March when I activate the kit and start using the service. The agent I spoke to assured me that I will be charged from the moment I activate the service and not before that. However, in the bill I see that I am being charged from the February 21st to March 20th and billing cycle has become from 21st to 20th which is an issue for me.
I am attaching a screenshot of my service used page which clearly shows that I have no usage in February.