Community Forum

Comcast deleted old bills after my move

New Poster

Comcast deleted old bills after my move

Is there any way to retrieve bills from a previous account when you move? Comcast conveniently removed my bills from my previous address immediately after I moved. They won't even let me see the bill from the month right before I moved.

 

Super sketchy. Do they not want me to see the dates of service on the bill? I'm still the same person who paid and used the services at my old address so why can I not access MY bills?

Official Employee

Re: Comcast deleted old bills after my move

Hello, kdoyle390!

I can absolutely help you with your older bills. Please send me a Private Message with your full name so I can take a look. 

 

To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!