I contacted Customer service about a on going dispute of a charge that I have been dealing with Comcast for over a year about the "Regional Sports fee". I explained to them that I understand what the charge is for but i can not watch local MLB games that are in my "region" online when I am not at home. I work second shift (3:30-11:30) and majority of the games are on in the early afternoon to late evening. So when I am at work I can not watch them. I have been a die hard Phillies fan my whole life so i am pretty religious about watching games when their on. I explained that if the charge is for Comcast to broadcast the games i should be able to watch them online when i am away from home, i can watch them online if I am at home but why would I watch them online at home when i have a T.V? Up until this month for over the past year Comcast has credited me each month for the fee but this past month i called and they said they would do a one time credit for me. I got my bill this month and the charge is still on the account so I called to make sure it was removed and they said theirs no record of it being credited and its a valid charge. The rep forwarded me a link to a form to fill out and someone from the customer service office would call me. I filled the form out and within a few hours received an email saying that its a valid charge and they cant do anything about it. I replied back that i want a phone call to talk to someone.
The next day someone called me and i went through the whole thing again and of course they kept saying its a valid charge. I explained i work second shift and i cant watch most of the games. Her response was and i quote "Maybe you should look into getting a different job". I abruptly told her she can stop wasting my time and hers and hung up on her.
How is that customer service? I work second shift so i can watch my 2 young children during the day while my wife is at work so we don't have to pay the astronomical day care fees so we can save money, not because i choose to work that shift. I think Comcast needs a reality check and realize their customers are people to. I will be calling tomorrow to cancel all services. Theirs a ton of other companies out thier that have way better deals i will not put up with comcast's run around anymore!
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Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.
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