Community Forum

Comcast Hard Pull on my Credit Report

Regular Visitor

Comcast Hard Pull on my Credit Report

On May 31st, Comcast performed a Hard Pull on my credit report, and my credit score dropped 30 points.

 

I've had comcast for almost a year to the day into what I believe was a two year contract. I checked my credit report today and it was super low. The only thing that's changed is the number of hard credit inquiries, and Comcast was the one that performed it. Is there any reason this was necessary? I've never missed or been late on a payment, and I've been nursing my credit score for the past few years, and this infuriating.

 

Does Comcast plan on doing this every year? If so I want to look into closing out my account.

Official Employee

Re: Comcast Hard Pull on my Credit Report

Hello, 

I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

Official Employee

Re: Comcast Hard Pull on my Credit Report

Thank you, I have this issue sent to get investigated. You will be contacted as soon as they have an update.