Sorry for the issues you're experiencing. I can assist you with any issues or concerns you may be having. Can you provide more details of the reason you reached out? If this is something personal or related to billing that you would prefer to discuss in a private environment, feel free to reach out in a private message. To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.