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Charged for Unreturned Equipment

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Charged for Unreturned Equipment

My account was charged $100 for unreturned equipment after we moved and canceled our service on March 12. March 15 was the beginning of the COVID-19 spike and Atlanta started closing down retail. EVERY Comcast store is closed in Atlanta and surrounding areas. I can't return the equipment. As of May 4, the stores are still closed. 

On Friday we finally received a phone call from a human rep saying we can return it to a UPS store, which is not listed anywhere on this website. The next day $100 was pulled from our bank account even though we had removed the auto-pay option when we canceled the account and paid the last bill. 

A credit of $100 should be applied back. How do I get this? How do we talk to a human as this automated system's parameters does not identify the stores are closed due to a pandemic?